If you are not completely satisfied with your purchase(s) from FootJoy, you may return it to us for a refund. We will refund unworn, unaltered merchandise with all labels and garment tags attached within 60 days of original purchase date. Shipping & handling charges are not refundable. Final sale items are not eligible for returns.
Only items purchased on FootJoy.co.uk (UK) with valid and accompanying order information will be accepted for returns.
Please note: Shipments must be shipped from inside the United Kingdom in order to be eligible for the free return shipping. If you do not use the DPD shipping label provided, then mail the package using the label provided on the pack slip document. The package must be returned using an insured method. We are unable to accept C.O.D deliveries. Please note that FootJoy is not responsible for returns lost in transit to us.
Should you misplace your pre-paid DPD return label, please contact customer service.
If you have already worn your product OR you have ordered custom MyJoys footwear and would like to talk to our FootJoy experts about fit, comfort, or defects, please call our Customer Service Team at 0800 616198.
We are sorry but we do not have an exchange policy at this time. We ask that you purchase the new item and return the unwanted item. You may return a product within 60 days of original purchase date. Please see our Return Policy above.
MyJoys are made just for you. All sales of custom products are final, customised products may not be returned. If you purchased a customised product online and you would like to talk to our FootJoy experts about fit, comfort, defects, or it was damaged during shipping, please contact our customer service team at 0800 616198.